More Tech Support Forms atÌý
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Regular Support Hours: Mon - Fri 8:30am - 6pm
Back-to-School Extended Support Hours 8/16 - 9/12:
Monday - Friday 8:30am - 8pm
Saturday - Sunday 9am - 5pm
Support for Learning Management Tools, including Canvas, Panopto & Zoom:Ìý
Walk-In Help Desk
The Walk-In Help Desk, located on O'Neill 3rd floor,Ìýprovides assistance to users needing technology help with their computer's software, networking, virus removal, computer rebuild/reimage, and other such issues.
Phone:Ìý617-552-8916
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Regular Walk-In Help Desk Hours:
- Monday-FridayÌý 9am-5pm
(including password resets & DUO changes)
Extended hours:
- Weekdays: 5pm - 9pm
(for printing support & limited general technology questions)
Technology Consultants
TCs are assigned to buildings or groups of departments, allowing them to develop relationships with faculty & staff in their area, while reporting to a central management team.
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